#687, "RE: Getting screwed by HRC.....everybody please read!! So you dont!!" In response to In response to 14
fly1: I do understand that you are not "out to get us". I have found that practically any situation can be resolved effectively with communication.
I have searched our system and found the emails you refer to, and frankly, I do find our responses to you on these requests to be a bit, well, "tense". I have addressed that aspect with Dan in sales. He extends his apologies to you, and offers the following explanation:
We often are bombarded with inquiries to split up the packages we have developed, and can be a bit overwhelmed with how to effectively deal with them. When our responses are deemed unacceptable by such customers, we have little to offer to counter this disappointment on their part. For now, we will simply strive to be firm, but kind, in our responses to decline such sales. As we continue to analyze and understand this market, we will offer our equipment in different formats to better serve these requests in the future. Stay tuned!
Bill Hahn Jr. 98 RS Turbo: 10.87 @ 136 MPH HRC Stage V with N20 Nation's Fastest Street FWD 2G DSM www.turbosystem.com
