#677, "RE: Getting screwed by HRC.....everybody please read!! So you dont!!" In response to In response to 4
We have sold perhaps one hundred of these piston kits without anyone mistakenly believing they were for a stock bore. The bore size is in fact listed on our website reflecting the .020" overbore.
To avoid future confusion by newbies, we will add the .020" overbore information along with the bore size. We decided to waive a restock fee in this case, as these are easy pistons to resell and I certainly do not want to be accused of "screwing" anyone.
On another note: An earlier post referred to our sales dept as being unwilling to help someone put together a combination outside of the staged packages we sell:
"Plus, they're very inconsiderate and unapathetic about your needs--either you buy the staged packaged kits or they won't listen to you."
In certain cases, some customers' needs do outstrip our ability to fill them. This appears to be such a case. We have exhaustively researched our staged packages, and therefore, they are what we have to sell to customers. We are definitely unwilling to help mix and match outside of these packages, as this can lead to less than optimal results combined with tech support nightmares and resultant reduced customer confidence.
Standing firm on this approach is neither unsympathetic nor inconsiderate, as we will only sell what we have proven to be effective. If one does not wish to purchase what we offer, they have made the ultimate decision as a consumer. But please, do not take shots at us for refusing to sell or assist in something we are not comfortable with.
Bill Hahn Jr. 98 RS Turbo: 10.87 @ 136 MPH HRC Stage V with N20 Nation's Fastest Street FWD 2G DSM www.turbosystem.com