|
Well, let me type out this story.
I ordered my hood from them well over 2 months ago, and I received it about 3-4 weeks before this thread ever started. I had to wait to get it put on and when I did, all hell broke loose.
First of all, let me just tell you what condition the box was in. HORRIBLE. The front and back was all cut up, but the hood was safely secure inside the box. The hood appeared to have swirl marks on the front clearcoat, but nothing I couldn't deal with.
Go to put the hood on. It won't latch. WTF. We look under the hood and lower the bump stops. Goes a little further, won't latch. Dammit. We raise up the latch as much as we could, about 1/8". Won't latch still. Fuck.
Now we are wondering if it is hitting on something. Put a little white stuff down on the highest points. Slam the hood down, won't latch still. We play with it a little more and come to find out it is hitting on my strut tower. Take it off. Won't latch.
Dammit, now I'm pissed. We start looking at what the problem could be. I pull out a measuring tape and find out the latch on the hood, (that is pictured above) is a full 1/3-1/4" shorter than the stock one. The damn U is not long enough to push the latch down all the way to lock it.
Okay, pull it back off, put strut tower back on, put OEM hood back on.
I call splittingimages the next day and talk to Dan. He tells me he needs to talk to the manufacturer, he'll call me the next day. Next day, nothing. I call him the following day. He says, "yeah, I was going to call you today." The manufacturer wants to see comparison pictures of the latches. Fine, I go back out to my buddy's mechanic shop (15 miles away), take pictures, drive up to where my car is being stored, because my insurance is now taken off my car and I can't drive it anymore.
Send him pictures. I'll get back to you tomorrow. No call. I call him the following day again. "I never got your e-mail" Okay, I'll send it again, hyperlinks this time, with a "certified e-mail". He gets it, opens it, DELETES IT. WTF. I call him back that day. He sent the pictures to the manufacturer. He says he will call me on Friday because they are gone the following week to SEMA. Okay.
No call Friday.
Monday I call. Dan was fired. This other guy wants to look at the pictures. They are not there. Please resend. Send again. He gets them. Here is what I need to do, send the hood back, via DHL, exactly as they shipped it out. Okay, I threw away the wood blocks, and some of the bubble wrap got taken away in the wind. I'll make due. I call soem box places, $60 for a box shaped that way. Fuck that, I'm sending it in the original tore up box with some reinforced edges, etc. Just got it boxed up today and a DHL label FAXED to me from splittingimages.
It will be picked up tomorrow, inspected by the manufacturer, and they will send out a new hood. Fuck.
I'll let you guys know how long this takes. ___________________________________

|