Watch out for them… They purposefully mislead and falsely advertise prices. Plus the manager is a complete asshole.
I ordered springs from them because they advertised them for a really good price and shipping was FREE ON ALL ORDERS. When I filled out the order page and submitted my order it gave me a confirmation including:
Springs: $124.00 Shipping: $0.00 TOTAL: $124.00
My confirmation e-mail listed the same.
Over 2 weeks later I got the package with the packing slip/invoice attached. It listed the total charge being $158. I checked my credit card statement and they did infact charge me $158.
I called and asked to speak to the manager. He was very rude. He explained to me that the extra cost was to cover shipping, which I had already suspected. When I informed him of their advertisement of free shipping, he mentioned that it was a heavy, oversized package and required extra shipping cost. So I said that I should have been informed of it, either on the order page itself, or later on in my confirmation/e-mail. I told him that I thought it was wrong of them to confirm one price, then charge me $34 more without ever telling me and that this was a very shameful way to do business. He got very defensive, telling me that they have to do things like that to stay in business. When he asked me if I would have bought the item knowing there was NOT going to be free shipping I told him no, because I found the same springs for cheaper somewhere else including $10 for shipping, clearly listed.
I did not expect him to credit me $34, I simply wanted him to make everybody aware that there will be a shipping charge for over-sized items. That's all.
The man started YELLING at me. Furiously exploding on the phone, pointing out how hard this business is to survive in, how much competition they have and so on. He screamed that they just can't afford to inform customers of outrageous shipping charges in fear of loosing their business. He even admitted to me that this is how they make their money! They will advertise a super low price, then make it up by charging more shipping then it actually costs!
I repeatedly tried to tell him that I thought it would be helpful to simply post a disclaimer on the site and in the confirmation e-mail that extra shipping will apply on some items. He called me a over-acting bitch and told me that he didn't give a shit about what I thought since he was sure that I would never order anything from them again...... Damn right I won't.....
_________________________________________ 1997 Mitsubishi Eclipse Spyder GS-T 1995 Eagle Talon Esi 1990 Eagle Talon TSi AWD 1991 Mitsubishi Eclipse GSX 1991 Mitsubishi Eclipse GSX
#298, "RE: Big Boyz Toys of Arizona" In response to Reply # 2
Just call your credit card company and dispute it, Its a open and close case, he did not verify the charge with you so you are not liable. It's as serious as stealing.
-WILL
AIM - scirio Got Boost? ...No.
Originally posted by a drunk DSMRoadster drink now and nafter goddanti! celebaeration birches!
Got Boost? ...No. 