Gary, I was going to just give my opinion on the product and move on. However, as a result of your ignorant response, (you're a lot like your customer support) I feel I need to clear my mind about your company.

First, I wouldn’t buy wire loom from you. Your customer service is horrible and unresponsive. Case in points: you can’t ship the right clutch the first time, nor sell a block in working condition(see below link). Matt later called Gary up inorder to get a partial refund for the trouble he went through with the damaged products.....Gary offered $25.00. Matt payed $3,000 for it all. (http://www.2gnt.com/cgi-bin/dcforum/dcboard.cgi?az=show_thread&om=5836&forum=DCForumID25#0)

An example that sums up the customer support is this post by Dirty:

“I have also givin up. For the long periods between ordering and actually getting the products and the people on the phone that act like you are bothering them when you call, makes me wanna spend my money somewhere else. Thats a damn shame to, cause I really like the products they have for our cars and the prices, but until they can start to take care of their customers and act like they give a fuck about the people that spend money there (respond to email, be more considerate on the phone, stand by their products, etc.)I will do no more business with them either.”

One of the best members on the board (hadesomega):

“I've never ordered anything from them because they never reply to my email. THat's as far as I got....”


Another great member of the board: 1tuffrs:
“Well I have to side with Matt and Xtreme on this one. I ordered an UDP from Howell and they seemed kind of rude on the phone, but I was like no biggie. They told me that the UDP would arrive in about 2 days, so when it didnt come I called and asked for a tracking number so I would know its status, well the guy on the phone said "we dont give tracking numbers until its considered late, give it a couple of days 'click'." When the UDP came about 4 days later (im in NC so it shouldnt have taken that long, but still no biggie) my buddies in my car club and I set aside a saturday for the install. Well we get everything taken apart and are ready to put the UDP on when we realize its not the right one. It was for a neon. So I call them up and they tried to tell me that they sent the right piece and even put me on the phone with their tech guy. Well the tech was like "you have a 97 Neon right?" and when I said NO, he seemed shocked. Then they are like no prob we will send a UPS call number and send out your new UDP right today. Well I waited and waited and a week went by so I decided to give them a follow up call. I was told that they never put the order in and that "I guess they forgot about it." This all happened a while ago, but I just recently got the call number for the old part. After this experience I highly doubt that I will ever order from them again either.”

These were all taken word for word. Dino, none of these are my opinions....I’m just letting the board members know who they’re ordering from. It should be known. Now ask yourself, “Would I trust the brain (ECU) of my car to Howell?”... If so, buy it. If not, move on.

Gary, you own a business...PR is everything... Think before you post.

Your friend,
Chris


EDIT: OMFG, he gave me negative feedback! Check my profile: 9/18/2002 AFX_Manufacturing Condones Criminal Activity

Needless to say, I'm not going to play the stupid game you play.