I made the mistake of ordering a new crankshaft from them 3 weeks ago...

Obviously I don't have it. I emailed them about a week ago, no response (surprise). I called today and some lady was short with me. I gave her my name and order number, she placed me on hold for about 30 seconds, came back and said, "We're trying to get through to them, their phones must be down or something".

Them being....? Didn't I order the crankshaft from you? Realistically she put me on hold, probably sniffed her pits, then came back with a poor excuse.