Should you need customer service or technical assistance, please use the following channels. If you do not have these numbers handy, do a quick visit to www.turbosystem.com for them.


Customer Service or Product Questions prior to purchase

email: sales@turbosystem.com anytime. Most emails are replied to within the day, or the next day if sent in the evening.
phone: 630-801-1417, 8-5 Central Time Monday thru Friday (we do take a lunch break, but you can leave a message or call back)


Tech Support

The following are for technical support of Hahn RaceCraft products and customers only. Sales and other calls should go the the channels above.

email: tech@turbosystem.com or eng@turbosystem.com. If this is an urgent situation, state so in your email, or call the Tech Line.
Tech Line: 630-801-9065, 1-5 PM Monday thru Friday. If it is busy, wait a bit, then try back; there may be others calling in too. This line is reserved and kept open for Tech Support only. Please, no sales or customer service calls.

We request that HRC customers use these channels rather than post questions here. Doing so will enable the quickest possible response while maintaining the spirit of this message board.

Thank you,
Bill Hahn Jr.
HRC

Thanks Bill*****

will do:-)

bill, i e-mailed you on 5/2 and then again on 5/23 and still no response. i'm just looking for a price on the new fmic without the piping. post it up here or e-mail me at lilhoot@aol.com thanks.

he wont sell the intercooler kit w/o all the piping. If you want to make the piping yourself and just want the core ask a hahn customer what the measurements are for the core then buy the core from apexi(its the core that hahn uses). Good luck, it will proly take a weekend to do.

sleeper,

A clarification: we have a new FMIC design that is available without piping if desired. Check it out!

Thanks,
Bill

Hoot,

I will forward your request to our Sales Dept. BTW, which email address did you send to?

Bill

I used this one. copied and pasted from your original post above:

Customer Service or Product Questions prior to purchase

email: sales@turbosystem.com anytime

Thanks, Hoot. Will inquire with our Sales email address and see wassup with your inquiry.

Bill

I was wondering if we buy a HRC kit used from someone do we still get the customer support? They will no longer be needing advice but the new owner will. So my guess would be YES. Whats the real answer?

DAVE_FL
97GS
AEM CAI
AFX PULLEY
AFX solid motor mount
Magnaflow exhaust
Sparkco 9mm wires
Eibach Pro Kit
tokico shocks
Altezzas
A Badass sound system
Indiglows,neons,and all that good stuff...hehe
BOOSTING SOON!!!!!

I would saw of course YES!
HRC has been a good company to deal with, I am sure they would have no problems helping the new turbo owner with any problems. No one likes to hear someone blew up their motor :)
Wyatt Leras
http://www.turbogs.com
98 Eclipse GS Star Stage 5,000 Turbo kit

LAST EDITED ON 28-May-01 AT 10:48 AM (PST)

oops! -Bill

Yes, currently any and all HRC system owners are provided with expert technical support at no charge. We may 'grill' you a bit if your name is not in our records, (second owners and purchasers from HRC dealers will not be), but it is our intention to examine your customer record and also assure that you are, in fact, a bonafide HRC user. If your needs require it, we may also refer you to an HRC dealer in your region for professional assistance.

Call your HRC dealer first if you did not purchase from HRC. Our dealers are still required to provide tech support, but we are an option if they are unable to assist you.

Boost It!
Bill