Stan:

I understand your curiosity about my take on detonation and the 420A, but before I discuss your question, I would like you to explain a bit further about your intentions when you say: "Anyway I posted the question in the way that I did not just for answers but specifically to see where his heart is at..."

While the conversation has been proceeding here, and my absence has been negatively commented upon, my heart (and the rest of my body!) has been at an AMA-Prostar race in Rockingham. All of me is home now, but I am wondering what you are trying to say here. Enlighten me on what you mean before I address this question, please?

Regarding the HRC Tech Support Approach: When I request on this board that a customer call me directly on our tech line, it is due to my perception that their needs will be best served by a conversation, an exchange of information, not just a stock answer. In such a conversation, I can make more progress with my customer in five minutes than in a week of email exchanges or board posts. I ask questions, get answers, and am able to then pose a solution based upon their unique situations (and don't fool yourself, they are ALL unique in subtle ways that can affect my advice!). If this annoys you or others, I am sorry, but it will continue until folks just contact me directly first. If they pose the question here, I will do what I feel is the most effective method of assisting them. Sometimes a call just works so much better! I do not mind spreading info here, but phone calls can get both the customer and myself to a solution much more effectively, saving time and getting right to a correct answer. I am forced to economize my time wherever possible... doing so allows me to be there when my customers need these answers, while still enabling me to achieve the myriad of other tasks that make up my days.

For those who wish HRC Tech Support that have not purchased equipment from us: also see above, and please keep in mind that my customers have paid for the high level of support we provide. To give it for free to those who have not made the same investment is an injustice to the paying customers. Even so, I have made many general advice posts here that benefit all, so please do not accuse me of only assisting my customers (is this what you mean by 'my heart', Stan? Scan those archives if the answer is yes, and you will see how many times I have posted general info for all).

Regarding Selling Components to those who have equipment we have not tested upon: This is not designed to dis anyone, it is simply the most effective way for us to not entangle ourselves in situations in which we have no way to ensure a good outcome. All of our development work has been with HRC turbosystems. We are unwilling to risk the potential of bad results when our parts are combined with other systems we do not have a deep familarity with. It's a policy that, to date, has prevented many more problems than it has caused. Call me overly cautious, maybe even unable to see the opportunity to make more sales, but I rely upon my experience in making this policy. I completely detest the idea of someone being dissatisfied with the results of an HRC product that now does not deliver because of its incomapatiblity with their existing parts. They then are disappointed, and we are unable to assist effectively. I refuse to put customers and my company in such a relationship. There's only one way I will even consider it: bring that car to me, and let me mix 'n' match and determine the end result! Now that I can do!


Bill