http://consumerist.com/344525/best-buy-forbids-you-from-buying-assassins-creed-insists-youre-buying-it-for-a-minor

Originally posted by edxmon
Matt writes:

Yesterday I went through the horror of taking my 15 year old brother to the Best Buy in Orland Park, IL on LaGrange Ave. I had close to $100 in Best Buy Gift Certificates given to me for Christmas. My brother and I were en route to dinner and we decided to swing by the aforementioned Best Buy to pick up a video game, Assassin's Creed, and XBOX Live Gold. We entered the store. I browsed the camera aisle looking for a cable to possibly purchase for our flat screen then headed to the video game section. I picked up the said items and headed to check out where hell will shortly ensue.

I stepped up to the red haired, slightly obese cashier and she immediately gave me a look of disgrace as if I did something wrong. I replied with a "hi" to make the tension less awkward. She immediately asked me for my ID. I've never been carded for a video game before so I politely handed it to her while asking my brother for my gift cards I gave him while I was busy shuffling through my car just 20 minutes earlier.

She then left the the register booth with my ID and video game and went to her manager. The Best Buy cashier then came back and shouted that I'm purchasing a video game for a minor in front of everyone in line behind me and her fellow cashiers. She even had the nerve to ask, "Is that even your brother with you?!" Hell yes he is! I was embarrassed! It's like she was condemning me for purchasing alcohol for a minor.

I quickly responded back that I am 21 year old and that the video game and peripheral are for me. She shook her head with a menacing grim and said that she saw me take gift cards from my brother and that what I am doing is illegal. Enough of this obese 17 year olds shenanigans! I demanded a manager. Unfortunately the manager was probably about 18 years old as well.

In front of the store again he told me that I am illegally purchasing a video game for a minor. I responded back that they are my gift cards! I want to make a purchase. That's when he picked up Xbox Live GOLD. I then asked if I couldn't buy that either. He then took a few minutes to scrutinize the box looking for an online peripherals rating. He never found it and said to me, he's not sure, I might not be able to do that either (Xbox Live was also rated E for everyone mind you). I continued to repeat that these are my gift cards, I'm 21 and I want to make my purchase. The cashier and manager continued to condemn me in front of all that I'm illegally purchasing the game for a minor.

I brought up two ultimatums. "So I have to go drive miles outside Orland Park, IL to another Best Buy to purchase the video game then?" The manager shrugged and said, "I guess so."

I also brought up the option then that if I left the store with my brother, came back in by myself and made the purchase, would that be legal then? The manager replied, "Technically, yes, that will be OK."

I then told them to hold on to the Xbox Live Gold since it was the last one left. I left the store with my brother, told him to go to the car. I then walked back into the store. The manager earlier told me that I can't use the old video game I originally had in hand because it was deemed under "penalty." I then had to walk all the way to the back of the cavernous store, pick up the video game then walk back to the line I was originally in. I stood in line for another 10 minutes waiting. I finally got back up to the obese red head cashier where she smirked and looked at me and said, "Yeah, we can't sell you that video game." What?! "Those gift cards are illegal."

How the hell does she know someone didn't just give me the gift cards on the street or if I had more of my "OWN" gift cards from the car. They just told me that I was able to purchase the video game once I walked my brother out.

I told them that they made a fool out of me before everyone in the store. She continued to be as politely as I can put it a "bitch" to me. I purchased Xbox Live Gold and said to the hell with the game. After making the transaction I told her I didn't need a plastic bag since all I'm carrying out is a small little hand held cardboard box. Who needs a plastic bag for that? She then told me that under company policy if I wanted to exit the store I needed a plastic bag. Absurd! For me to exit the store I need to kill the planet now? I never see people with bags over DVD players that are twice the size as the flimsy Xbox Live cardboard box.

Anyway I left the store, we ate dinner and on the way home we stopped at the Best Buy in Mokena, IL. I purchased the same exact video game, Assassin's Creed with my brother right beside me. I was never carded, I was never interrogated, I was never questioned. I had a wonderful experience there but I had to go through a three hour ordeal of going to the Best Buy in Orland Park, eating dinner than spending another 20 minutes at a Best Buy miles away all for a video game.

Three things Best Buy, first drop the mandatory plastic bag policy. Second, you need to revamp your treatment of customers and not threaten them of their illegal actions in front of all. Three, can I get reimbursed for some gas money for driving miles and miles out of my way since I was banned from buying a video game at your store in Orland Park, IL?

Cheers,

Matt D.

cliffs: Guy refused the purchase of an M rated game because cashier speculates its for his little brother (that is with him)

Best Buy Sucks. Buying an M-rated game for a minor is not illegal.

He had a 3rd choice...use his gift cards online, if you are in that much of a hurry to get a video game that day you have bigger issues than best buy. But that is bull shit. I've bought alcohol with minors with me.

Meh. It's just policy not to sell an M rated game to someone under that age. Put yourself in the cashiers shoes. That's her job, and i'm sure she would rather be employed than sell you a game.

On the other side of that coin, the fact that she wouldn't sell YOU the game is isn't right. I'm sure you're over 17, and whether or not a minor is with you shouldn't matter in my opinion. It's all based on how that particular store is run.

Glad you got your game anyhow.

Sorry to here abut this man. I work at a Best Buy here in Cincinnati. MY store is pretty good about customer service though. I believe it's because were trained to look at our store through the customers eyes. Sorry you had a bad experience though. If theres anything I can do to help let me know.

Originally posted by zestridge_
Sorry to here abut this man. I work at a Best Buy here in Cincinnati. MY store is pretty good about customer service though. I believe it's because were trained to look at our store through the customers eyes. Sorry you had a bad experience though. If theres anything I can do to help let me know.

\o/ This isn't me guys, it's just something I read on his blog. Sorry for the confusion.

i would have just stood in line until they would check me out. it would be a big ordeal to move her register so the line would just back up and cause trouble until they either sold you the game or ejected you from the store. there was probably more than one manager on duty as well. the little cashier manager is the most worthless position. i'd have asked for the store manager.


i despise best buy more and more. everytime i go there is a huge ordeal to get what i want with ease, that or they dont have it in stock. i also worked there for 4 years and hated my life.

I'd have simply gone to another store. Not Best Buy, however. I also wouldn't have made any snarky comments about going elsewhere or any other thing, aside from asking for the manager's name and quickly noting the name on the cashier's nametag, not to mention a rough idea of the time this happened. Then I would have simply fired off a letter to the corporate headquarters and then considered the process done, happy in that my letter would be forwarded to only the finest trashcan in the building.

Net result: I still get my game, I don't worry about going back through the gulag of the big-box store, I write a letter that will be ignored, and everyone goes home happy.

Path of least resistance FTW!

You guys need to understand Orland Park. They want to be like highland park with more many than trump himself but because they are not they act like spoiled little shits. Orland park sucks ass, major ass. Personally I would have just gone to another store and filed a complaint. At 21 years old your not going to get anywhere trying to argue. A wise crack about her weight would have been amusing but uncalled for.

Almost makes me want to drive to that Best Buy with my nephew and purchase a M-rated game at said cashier. Providing the lack of the legal statute that she is implying and correcting her on her lack of etiquette when accusations start flying at me. Then get a witness's statement and contact information when she slandered me in public with such accusations. Contact corporate with such information requesting some compensation for her actions. I would do something like that just for shits and giggles just to see if she would get all riled up again.

Originally posted by edxmon
http://consumerist.com/344525/best-buy-forbids-you-from-buying-assassins-creed-insists-youre-buying-it-for-a-minor

Originally posted by edxmon Matt writes: Yesterday I went through the horror of taking my 15 year old brother to the Best Buy in Orland Park, IL on LaGrange Ave. I had close to $100 in Best Buy Gift Certificates given to me for Christmas. My brother and I were en route to dinner and we decided to swing by the aforementioned Best Buy to pick up a video game, Assassin's Creed, and XBOX Live Gold. We entered the store. I browsed the camera aisle looking for a cable to possibly purchase for our flat screen then headed to the video game section. I picked up the said items and headed to check out where hell will shortly ensue. I stepped up to the red haired, slightly obese cashier and she immediately gave me a look of disgrace as if I did something wrong. I replied with a "hi" to make the tension less awkward. She immediately asked me for my ID. I've never been carded for a video game before so I politely handed it to her while asking my brother for my gift cards I gave him while I was busy shuffling through my car just 20 minutes earlier. She then left the the register booth with my ID and video game and went to her manager. The Best Buy cashier then came back and shouted that I'm purchasing a video game for a minor in front of everyone in line behind me and her fellow cashiers. She even had the nerve to ask, "Is that even your brother with you?!" Hell yes he is! I was embarrassed! It's like she was condemning me for purchasing alcohol for a minor. I quickly responded back that I am 21 year old and that the video game and peripheral are for me. She shook her head with a menacing grim and said that she saw me take gift cards from my brother and that what I am doing is illegal. Enough of this obese 17 year olds shenanigans! I demanded a manager. Unfortunately the manager was probably about 18 years old as well. In front of the store again he told me that I am illegally purchasing a video game for a minor. I responded back that they are my gift cards! I want to make a purchase. That's when he picked up Xbox Live GOLD. I then asked if I couldn't buy that either. He then took a few minutes to scrutinize the box looking for an online peripherals rating. He never found it and said to me, he's not sure, I might not be able to do that either (Xbox Live was also rated E for everyone mind you). I continued to repeat that these are my gift cards, I'm 21 and I want to make my purchase. The cashier and manager continued to condemn me in front of all that I'm illegally purchasing the game for a minor. I brought up two ultimatums. "So I have to go drive miles outside Orland Park, IL to another Best Buy to purchase the video game then?" The manager shrugged and said, "I guess so." I also brought up the option then that if I left the store with my brother, came back in by myself and made the purchase, would that be legal then? The manager replied, "Technically, yes, that will be OK." I then told them to hold on to the Xbox Live Gold since it was the last one left. I left the store with my brother, told him to go to the car. I then walked back into the store. The manager earlier told me that I can't use the old video game I originally had in hand because it was deemed under "penalty." I then had to walk all the way to the back of the cavernous store, pick up the video game then walk back to the line I was originally in. I stood in line for another 10 minutes waiting. I finally got back up to the obese red head cashier where she smirked and looked at me and said, "Yeah, we can't sell you that video game." What?! "Those gift cards are illegal." How the hell does she know someone didn't just give me the gift cards on the street or if I had more of my "OWN" gift cards from the car. They just told me that I was able to purchase the video game once I walked my brother out. I told them that they made a fool out of me before everyone in the store. She continued to be as politely as I can put it a "bitch" to me. I purchased Xbox Live Gold and said to the hell with the game. After making the transaction I told her I didn't need a plastic bag since all I'm carrying out is a small little hand held cardboard box. Who needs a plastic bag for that? She then told me that under company policy if I wanted to exit the store I needed a plastic bag. Absurd! For me to exit the store I need to kill the planet now? I never see people with bags over DVD players that are twice the size as the flimsy Xbox Live cardboard box. Anyway I left the store, we ate dinner and on the way home we stopped at the Best Buy in Mokena, IL. I purchased the same exact video game, Assassin's Creed with my brother right beside me. I was never carded, I was never interrogated, I was never questioned. I had a wonderful experience there but I had to go through a three hour ordeal of going to the Best Buy in Orland Park, eating dinner than spending another 20 minutes at a Best Buy miles away all for a video game. Three things Best Buy, first drop the mandatory plastic bag policy. Second, you need to revamp your treatment of customers and not threaten them of their illegal actions in front of all. Three, can I get reimbursed for some gas money for driving miles and miles out of my way since I was banned from buying a video game at your store in Orland Park, IL? Cheers, Matt D.

cliffs: Guy refused the purchase of an M rated game because cashier speculates its for his little brother (that is with him)

Sounds alot BS to me, I'm 31 but still look 18 haha and still get carded even for a pack of smokes. I just hand my ID w/out them saying a word and I chuckle abit when they say WOW.
I recommend for you to do to things one call better business bureau, make compliant or you could take to court also becuase thats discrimination. Second, buy that game at bestbuy.comor at gametsop.com

Its better than to deal ignorant employees like that. There's stores kinda like in OHIO. They just give me snob look when I walk into a the store. They're just jealous because they own a DSM

I would have kicked the bitch in her clam, spit on her, and then camly walked out after giving a nice "fuck off"

Originally posted by eclipse982nrRST
I would have kicked the bitch in her clam, spit on her, and then camly walked out after giving a nice "fuck off"

HAHA, you would have spent the next 10 minutes pulling your foot from that clam. A woman hat size thas a hungry clam if you know what i mean. :P

i shopped at that best buy a bunch of times. never had any problems. except maybe lack of customer service.