There's a place in my town that I took my Kenwood deck to and they were able to reset it and it allowed me to enter a new password. Only paid like $20. and sticking to the "out of sight, out of mind" theme, it's always a good idea if you have subs to use the little "trunk lid" that goes up and down with the hatch. I'm missing mine and it drives me nuts that I can kind of notice the sub box in the day. Granted, I have 5% tint on the hatch but it still bothers me.