>ahh, I just figured that by looking at the thread pattern
>(you were directly under me) that you were talking to me. I
>hear ya on the flaming bandwagon thing... I mean just look
>down.
>
>Honestly though, I would really like to see this thread not
>get locked. I would like Gary to get in here and reply to
>what people say so that the truth can come out (regardless
>of who is wrong or right). Trust me, nobody here dislikes
>Howell Automotive on this board more than me for my issues I
>had with his block/clutch they sent me. But, I have tried
>to keep my personal opinions out and let the facts speak for
>themselves.
>
>I wish we could start a new thread addressing this issue
>alone in a constructive manner without a bunch of flaming
>and bitching. It's important for people to know what they
>are dealing with when they buy from a vendor (good or bad).
>I would think that the information that comes from it would
>be valuable to gary if he takes it the right way... I mean,
>tons of companies pay millions of dollars to hear people
>bitch about them so that they can improve on their
>business... I won't start a new thread on it, but I would
>feel better about Howell Automotive if Gary started one
>himself.


Matt,

I think that the question here is at what point does our responsibility end and yours begin. You claim that the block we shipped you had boltholes that were rusted, as these holes were unused on the core engine. At that point, logic would dictate you call to us and complain, which I would encourage. We never offered tapping or rethreading the boltholes as part of our service. This would add additional labor cost to the product that we would have to pass on to you the consumer. Had you called us one of two things would have happened, in a worse case scenario we would have had the engine picked up. Or we would have told you how to clean the threads using a tap. The problem is you never contacted us. You also never used a tap on your own. You drove a bolt in with an impact gun, which is not proper at all; this action you took on your own broke the metal surrounding the bolt. You never called us to ask if driving a bolt in with an impact gun was a good idea, it wasn’t as you can see the result. At what point do you take responsibility for your own actions? We never told you to drive the bolt in with an in pack, or even a hand wrench we knew what the result would be. You choose not involve us in the process until after your actions broke the block. At what point do you except responsibility for your own actions? Why did you not call us in the beginning? Why did you wait until you broke the block, through your own lack of knowledge?

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