Fly 1: We do try to be as helpful as can be. We are sorry this was not evident in your communications with us. Overall, we enjoy a pretty strong reputation for customer service, earned through years of dealing with the public. Even so, it appears we can't please everybody all of the time.

I will personally look at these emails you refer to and find out why you were not satisfied with our answers. With your permission, I will post them here for further discussion.