you keep saying warranty. He bought a defective product. End of story. This is your fault. I sure know that if this happened at the place i work for he would have gotten this thing almost for free by now. Companys need to learn to take care of their customers or they won't come back. If i S/O something for a custoemr and the vendor sends it wrong, i 99% of the time give the customer a 10% discount right there for something that isn't my or the company i work fors fault. You need to become a big boy and step up to the plate with the big boys and take care of customers like the big boy companys do. Just IMO